When an engagement can be cancelled, what is refundable, and how long a refund takes to reach you.
Last updated: 1 September 2026
This policy applies to services purchased from Plinium. All our services are digital and delivered remotely; we do not sell physical goods.
If you cancel in writing before we have started work on an engagement, you receive a full refund of anything you have paid, less any third-party costs already committed on your behalf (for example domain registration, paid software licences or advertising spend).
We will confirm any such committed costs to you in writing before deducting them.
Once work has started, fees are refundable on a pro-rata basis: you are charged for the work completed and costs committed up to the date we receive your written cancellation, and the balance of any advance payment is refunded.
Where an engagement is priced by milestone, milestones already delivered and approved are not refundable.
Discovery fees are not refundable once the discovery work has been delivered, because the output — the audit, architecture and proposal — is yours to keep regardless of whether you proceed.
Monthly services such as hosting, maintenance, retainers and social media management may be cancelled with 30 days' written notice.
The current billing period is served out and is not refunded; no further invoices are raised after the notice period ends.
If we cancel an engagement for any reason other than your material breach or non-payment, you receive a full refund of all amounts paid for work not yet delivered.
Send a written request to info@plinium.in stating the engagement, the invoice reference and the reason for cancellation. We acknowledge every request within 2 business days.
We will confirm the refundable amount in writing, with a breakdown of work completed and any committed third-party costs, before processing.
Approved refunds are issued to the original payment method used for the purchase. We cannot refund to a different account or instrument.
Refunds are initiated within 5 business days of approval. Once initiated, the funds typically reach your account within 5 to 7 business days, depending on your bank or card issuer.
Any bank charges or payment gateway fees deducted at the time of the original transaction are non-recoverable and may be deducted from the refunded amount.
If you are unhappy with a refund decision, contact us at info@plinium.in and we will review it. We would always rather resolve a disagreement directly than have it go to a chargeback.